Abstract
I take a lot of ribbing about how I eat, sleep, and breathe my “quality sermon” to anyone who will listen. And the critics are right in that I eat restaurant food, sleep in hotel beds, and breathe dry stale airplane and meeting room air to deliver my message. You know, having a passion for one’s profession is critical to one’s happiness and success; therefore, I apologize neither for my passion nor for my sermon. In the plenary session, “Simply Powerful QMS,” at the CLSI meeting this past April in Philadelphia, Dr. Michael Noble, from the University of British Columbia in Vancouver, BC, showed a visual that summarized the part of my quality sermon where I make a plea for laboratories to just get out there and get started on the road to quality management. He calls it the “Quality Management Ladder to Success.” The visual depicts an upright ladder …
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