Abstract
Due to the advanced technologies, governments today are facing more challenges in the governance field than ever before. One of the serious issues is how to develop relationships with younger generations. As a purpose of smart governance, sustainability emphasizes the responsibility of government for building a stable association with future generations. This study is devoted to promoting sustainability in the smart governance field through e-government services. It seeks to understand the situation of local e-government use in a special group of future generations: undergraduate students. In order to achieve this objective, this research conducts a case study in Chongqing, the only inland municipality in China. Drawing upon data from a sample of 1046 respondents in 2019, the findings reveal that the way to interact with the government via e-government is by receiving a wide range of undergraduate students at the local level. In this sense, the role of e-government in linking government and younger generations is larger and more significant than previously estimated. Additionally, the results witness a rise of social media in e-government services among younger generations. Based on all these findings, it offers practical suggestions for the future development of e-government services in China.
Highlights
Due to the development of information and communication technologies (ICTs), the way that the government interacts with citizens is sharply altering
Smart governance is often related to e-government, another rising conception which refers to developing ICTs in public sectors in order to achieve administrative efficiency, service improvement, and citizen centricity [7,8,9]
This study offers a specific perspective on undergraduate students, a group of the future generations that is regarded as important factor to promote the sustainability in the governance field
Summary
Due to the development of information and communication technologies (ICTs), the way that the government interacts with citizens is sharply altering. Sustainability is one of most important objects of smart governance; it emphasizes the responsibility of government for taking into account the ecological implications of growth, improving the quality of life for future generations, and quickly responding to their citizens in cases of emergency [6]. Smart governance is often related to e-government, another rising conception which refers to developing ICTs in public sectors in order to achieve administrative efficiency, service improvement, and citizen centricity [7,8,9]. The common belief is that e-government lays a great foundation for the development of smart governance [10]. Through those e-government services based on ICTs, the government can enhance the ability to promote sustainability and link with citizens more strongly [11]
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