Abstract
Objective: This study was conducted to develop an interoperable digital identification system (IIDS) to help the local government units modernize and streamline its client service delivery. Methods/Analysis: Quantitative methods, such as guided interview and evaluation questionnaires, were used for the data collection, and adopted the Princeton Project Management Methodology (PPMM) throughout the IIDS software development process. Findings: The municipalities of Nabua and Bula, Camarines Sur, Philippines have no official identification system, thus, led to inefficient service delivery and identity management. To address these issues, IIDS include core features, such as ID Application, Data Management, ID Generation module, and integration with other e-governance systems to assist human resource officers to fast-track identity management through harmonization with other related e-Government modules. Also, the addition of the Report Generation and Data Analytics modules provided valuable demographic information and vital statistics for analysis to improve the municipalities’ decision-making strategies. Based on the evaluation results, the overall Likert score of 4.79 shows that respondents\' perception of the system is “strongly agree” based on ISO 9126 software quality metrics in terms of functionality, reliability, usability, efficiency, portability, and maintainability. Novelty/ Importance: Conclusively, the provision of IIDS from a municipal government level resulted to the implementation of an interoperable ID solution endorsed by an ordinance, as it relates to efficient citizen services and governance. Keywords: e-Governance, Interoperability, Information and Communications Technology (ICT), Local Government Unit, Local ID System
Highlights
The electronic ID system is a modern tool used to verify citizenship and identity
With the identified problems on the process of citizen profiling, a tailored-fit web-based local id solution was proposed with the following components: (1) ID Application, (2) Data Management, (3) ID Generation; (4) Report Generation, (5) Data Analytics, (6) Payment Integration of Point of Payment System (PoPS)[23], (7) Identification verification for Business Permit and Licensing[24], (8) Identification verification for Building Permit[25], (9) Identification verification for Legislative document requests (LemTrac)[26], and (10) Identification verification Real Property and Tax Assessment (RPATS)
Implementing a citizen-centric approach in delivering government services means that public satisfaction is increased
Summary
The electronic ID system is a modern tool used to verify citizenship and identity. Globally, it provides a strong foundation measure for any government to effectively deliver inclusive and accurate access to public services[1], such as opportunities in health[2], social and finance programs[3], and other purposes[4].According to World Bank Group’s 2018, there are about one third or 312 million people in South Asia, including the Philippines, lacking evidence of identity[5]. The electronic ID system is a modern tool used to verify citizenship and identity. It provides a strong foundation measure for any government to effectively deliver inclusive and accurate access to public services[1], such as opportunities in health[2], social and finance programs[3], and other purposes[4]. According to World Bank Group’s 2018, there are about one third or 312 million people in South Asia, including the Philippines, lacking evidence of identity[5]. People living in remote municipalities are the most likely to lack an ID and often struggle to gain access to a panel of public services. The e-ID system should allow citizens to access local government services as seamlessly as possible to reduce fraud[6] and corruption[7]
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