Abstract
Library patron communication is considered an important form of customer service. The professional use of language by library front desk staff should reflect the professional image of not only the library but also of the university itself. Library front desk staffs are responsible for various types of transactions. This paper presents and discusses the findings based on a qualitative study which investigated language use and communication strategies employed by the library front desk staff and international students of a university. The findings indicate that there is an over reliance of the use of several forms of communication strategies such as holophrastic strategy apart from the use of lexical repetition and literal translation.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.