Libraries Combating Disinformation: From the Front Line to the Long Game

Abstract

There is an urgent need to build the public’s resilience in the face of disinformation. Nevertheless, librarians may be hesitant to assume a frontline role in confronting politicized misinformation. We conducted ethnographic observations and interviews across three Montana libraries to understand the informational needs and search habits of library patrons and the role that librarians play in promoting effective search practices. Montana poses unique challenges with regard to broadband speed and access; however, our findings replicated studies in school settings across the country regarding reliance on antiquated search literacy techniques. The librarians interviewed noted challenges with confronting patrons about specific information claims that might be politically sensitive, but they expressed confidence in their ability to build patron trust and teach effective search literacy practices. We built and tested interventions designed to enable librarians to build their skills and empower patrons to better confront misinformation now and in the future.