Leveraging ChatGPT and bard for academic librarians and information professionals: a case study of developing pedagogical strategies using generative AI models

Abstract

This study focuses on improving pedagogical strategies by integrating artificial intelligence (AI) chatbots and library databases. Examples from ChatGPT and Bard were used to demonstrate the quality of information. A cross-examination using a research validation template was conducted; it revealed that no artificial hallucinations were produced. However, the information provided by both AI chatbots was slightly outdated based on organizational changes and did not provide an in-depth analysis of the company. AI chatbots are promising for student engagement and can be used by academic librarians to engage students in emerging practices for information and data literacy.