Leveraging artificial intelligence to enhance psychological capital in learning organizations: a viewpoint

Abstract

Purpose This viewpoint article presents perspectives on the intersection of AI and the diverse elements of Psychological Capital (PsyCap) and is a foundation for discussion on this juncture. It also exhibits the advantages of integrating AI and PsyCap in learning organizations and the challenges and future directions associated with the same. Design/methodology/approach The article exhibits the juncture of Artificial Intelligence (AI) and Psychological Capital (PsyCap) in context to learning organizations. It also highlights the various AI tools that can be used to manage diverse PsyCap attributes in learning organizations. The approach is to present a starting point for discussion on the intersection of the two concepts and how learning organizations can leverage them to create sustained competitive advantage. Findings Artificial Intelligence Systems can be used to enhance self-efficacy, promote optimism, cultivate hope and build resilience in learning organizations. A strategic approach with continued evaluation of AI tools is the key. However, challenges like privacy and unethical issues, biasness and management of human- AI intervention have to be taken into consideration for effective integration of AI tools and Psychological Capital. Originality/value The research in the domain of Artificial Intelligence and related technologies is not a new phenomenon. However, there is a possibility to understand that AI is not a competitor to human ingenuity but a facilitator to it. Through this article an effort is made to ignite the conversation on the topic and it can be a starting point for future research on the integration of the two perspectives.