LEVERAGING AI IN CASE MANAGEMENT FOR VULNERABLE MIGRANTS: A PATH TOWARD ENHANCED RESILIENCE

Abstract

The concept paper explores the potential of artificial intelligence (AI) in improving case management for vulnerable migrants. With the increasing challenges faced by migrants, including displacement, exploitation, and lack of access to services, there is a growing need for innovative solutions to support their well-being and resilience. The paper begins by providing an overview of the current landscape of migration and the challenges faced by vulnerable migrants. It highlights the limitations of traditional case management approaches, including resource constraints, lack of data-driven decision-making, and difficulty in tracking and monitoring cases effectively. The paper then delves into the potential of AI in transforming case management for vulnerable migrants. AI technologies, such as natural language processing (NLP), machine learning (ML), and data analytics, can enable more efficient and effective case management processes. AI can help in automating routine tasks, such as data entry and documentation, allowing case workers to focus more on providing personalized support to migrants. Furthermore, AI can assist in identifying patterns and trends in migration flows and service utilization, enabling more proactive and targeted interventions. By leveraging AI, case workers can make more informed decisions, improve service delivery, and enhance the overall resilience of vulnerable migrants. However, the paper also acknowledges the challenges and ethical considerations associated with the use of AI in case management. These include concerns about data privacy and security, algorithmic bias, and the potential for AI to replace human decision-making entirely. Addressing these challenges will be crucial in ensuring that AI is used responsibly and ethically in supporting vulnerable migrants. In conclusion, the concept paper emphasizes the importance of leveraging AI in case management for vulnerable migrants as a means to enhance resilience and improve outcomes. It calls for a collaborative approach involving policymakers, practitioners, and technology developers to harness the full potential of AI in supporting vulnerable migrants and building more inclusive and resilient communities. Keywords: AI, Case Management, Migrants.