Les systèmes à base de connaissances comme médias de transmission de l'expertise

Abstract

Knowledge-based Systems as Media for Expertise Communication : A Study of Cognitive Ecology. This paper presents an analysis to the reasons why expert systems are the appropriate media to transmit empirical knowledge within organizations. It contains first an introduction to cognitive ecology, the framework for this study, and second a review of two specific cases. The practical relevance of knowledge-based systems is only fully understood when they are compared to other communication and representation media (oral or printed). The dynamic and interactive nature of expert systems provides a (weak) simulation of oral communication between a user and a human expert. In addition, the objective pursued in developing a knowledge-based system, i.e. reorganizing the transmission channel of expertise, can only be achieved through a change of the contents and structure of knowledge.