Legal Regulation of Multi-Function Centers

Abstract

The author has examined the problems of the contemporary condition of an organization, functioning of multifunctional centers. The main objective was to develop recommendations aimed at enhancing the effectiveness and quality of public and municipal services via multi-functional centers (MFC). A multi-functional center is regarded as one of the modes of providing services by the authorities among other means, the operation of which is based on the principle of a "one-stop service center": a public and municipal service center, a universal e-card. The conclusions are based on the statistical data provided by the Ministry of Economic Development of Russia with regard to the number of MFCs opened in Russia, satisfaction of the population with the quality of the services provided by the MFCs. The author analyses the normative legal acts enacted at the federal, regional, and municipal levels. At the regional and municipal levels the process of formation of the system of providing services according to the principle of "one-stop service center" is still in progress. The legal regulation of this sphere is significantly different in different constituent entities in forms and contents of regulations. Not all municipalities are ready to provide services through the multifunctional centers. Difficulties are caused by insufficient IT, financial, personnel support. It is suggested that an imperative method of encouraging municipal authorities to exercise powers allowing to conclude agreements with multifunctional centers, make the procedure of delegating state functions from public authorities to the entities of private law - the MFCs - should be applied.