Abstract
In the current economic context, quality has become a source of competitive advantage, and universities that want to achieve academic excellence must perceive quality as something integral to their activities. The purpose of this research is to demonstrate that without establishing an efficient mechanism for quality assurance and evaluation, higher education institutions turn into diplomas mills, being rather an impediment to the cultural, economic and social development of society. So, in order to ensure the success of the scientific approach, the following methods were used: scientific documentation; analytical-synthetic methods; the method of comparing and generalizing theoretical and practical data. The analysis of the quality of higher education in Moldova in terms of the provisions of the Bologna Process raised a fundamental question - the acute need for effective external evaluation mechanisms of higher education institutions in parallel with the internal mechanisms of institutions. As a result, following the empirical study, we conclude that the universities of the Republic of Moldova do not face significant problems that seriously affect the performance of the total quality management system, but they must really make efforts to improve the dimensions analyzed in within this research, in order to obtain the benefits expected from the implementation of the total quality management system.
Highlights
The development and well-being of a country and its citizens depends on the quality of education and professional training, that is, it can only be achieved through well-trained professionals in their fields of activity who support and contribute to the growth of the economy
Higher education should be a matter of responsibility and economic support for all countries as a public good and a strategic imperative for all levels of education and as a foundation for research, innovation and creativity
Following the analysis of the performances of universities in the field of quality assurance, we came to the conclusion that the lack of coherence, successive changes, generated rather a rush for formal indicators and not the modernization of education and research in the Republic of Moldova
Summary
The development and well-being of a country and its citizens depends on the quality of education and professional training, that is, it can only be achieved through well-trained professionals in their fields of activity who support and contribute to the growth of the economy. To this end, a number of activities have been carried out in the Republic of Moldova at the institutional level, including: the internal structures for quality management have been created; the post of vice-rector for quality was established; guidelines for quality management were developed and implemented; special systemic procedures for internal assessment of the quality of education are practiced; existing resources are used to improve the quality of research and innovation, to participate in international projects and programs, to involve students in scientific activities; teaching positions are held on a competitive basis and specific procedures for evaluating teachers are established; partnerships with university centres from different European countries are developing
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