Abstract
Organizational investments in ICTs have made computer-mediated communication an active agent in organizations that impact how employees perceive leadership’s influence on job satisfaction and communication satisfaction. This study aims to determine whether there is a significant and positive relationship between transactional, transformational, and level 5 leadership styles on job satisfaction and communication satisfaction. The sample included 103 employees from Colombian small and medium-sized enterprises (SMEs) in the tertiary sector. Linear regressions evidenced a significant and positive influence of the three leadership styles on job satisfaction and communication satisfaction. These regressions also showed a more substantial level 5 leadership effect on communication satisfaction when the three variables interact within the organization. Similarly, transformational leadership positively impacted job satisfaction. In conclusion, leadership has a positive impact on smes under computer-mediated communication (CMC) environments.
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