Le secteur postal face aux défis de la disruption digitale

Abstract

Digital disruption has affected most business sectors. The postal sector has seen its core business, physical mail, disrupted by new communication methods. Postal business models have been weakened. This qualitative study of three postal operators, based on their activity reports over a period of 10 years, has outlined the different reactions they have adopted to this situation. Diversification into other sectors and outside national borders are among the main reactions to the disruptive effects. The performance of these operators depends on mastering the evolution of new low-margin businesses.