Lack of information and difficulty of implementation as the obstacles to the adoption of performance measurement systems at Czech organisations

Hana Gruntová Kolingerová

doi:10.5817/cejm2016-2-1

Abstract

The paper focuses on the topical issue of adopting standardised tools for the measurement of performance, with the centre of attention being a lack of information and the difficulty of implementation. The empirical part presents insights into the perception of the above aspects by selected Czech organisations. An analysis of data collected through a quantitative survey among 331 entities, carried out by the Institute for Evaluations and Social Analyses (INESAN) in 2012, indicates that the current practice of performance measurement at organisations influences the perception of selected obstacles. Organisations that measure performance in selected areas and use selected procedures often claim they know which standardised tools are adequate for performance measurement, yet they also often perceive implementation as problematic. Conversely, the incidence of selected performance measurement issues at organisations is positively associated with the perception of both a lack of information and the perception of implementation as problematic.

Highlights

Performance measurement systems (PMS) have been increasingly implemented at organizations over the course of the recent decades
The goal of this paper is to show to what extent the management teams of selected Czech business organizations, which have not implemented standardized PMS yet, consider a lack of information and difficulty of implementation to be obstacles to the adoption of a standardized performance measurement system
The data analysed comes from the research conducted by Institute for Evaluations and Social Analyses (INESAN) as part of project CZ.3.01.2012.221.002 Performance Measurement Systems in Organizations, which focused on the systems, methods and approaches to performance measurement applied at Czech business organizations

Summary

Introduction

Performance measurement systems (PMS) have been increasingly implemented at organizations over the course of the recent decades. The goal of this paper is to show to what extent the management teams of selected Czech business organizations, which have not implemented standardized PMS yet, consider a lack of information and difficulty of implementation to be obstacles to the adoption of a standardized performance measurement system. This includes an insight into how this perception differs among organizations depending on whether they measure performance in selected areas, what performance measurement processes they use and what problems they encounter in performance measurement.

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Results