La satisfacción laboral y su relación con la satisfacción del cliente: Estado del arte

Abstract

This article mentions the state of the art of job satisfaction and its relationship with customer satisfaction, both dependent on the organizational climate, which is the set of feelings and impressions of a company's employees about the work environment. In job satisfaction, since the 1930s, studies have aroused great interest. Thus, from 2000-2010, the organizational field is more useful and then Job Satisfaction. In personal satisfaction with life (55%) job satisfaction has a positive impact (66.9%). If they perceive that their feelings about the organizational climate are good, job satisfaction is positive. If you attend work with problems, there is a negative relationship between job stress and job satisfaction in workers. Job satisfaction is the exchange given between the expectations of the organization and the perspectives of the worker. On the other hand, customer satisfaction is shown, among others, by observing delays in their attention. There is also a direct relationship between the management of human talent according to competencies and customer satisfaction. A continuous interest in the development of job satisfaction and its relationship with customer satisfaction is concluded.