KOMPETENSI KARYAWAN, EMOTIONAL QUOTIENT DAN SELF EFFICACY PENGARUHNYA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN KINERJA KARYAWAN PADA INDOMOBIL GRUP DI SURABAYA

Abstract

This study aims to determine the effect of Competence, Emotional Quotion, Self Efficacy on Organizational Citizenship Behavior and employees Performance in Indomobil Group in Surabaya. This study uses a quantitative approach with Structural Equation Modelling (SEM) based on empirical theory which correlate between the variables in this study and then data was collected by an instrument Questionnaire, while sample used in this study is total population sampling by involving all employees as respondents. The results of this study indicate that Competence of the employees and Emotional Quotion did not significant effect to the Organizational Citizenship Behavior (OCB), while employees Competence also did not significanlyt effect on employees performance. In addition Emotional Quotion was significantly effect on performance, Self-efficacy also significantly influence to the OCB and employee performance, and OCB significantly effect to employee performance in company Indomobil Group in Surabaya.