Knowledge Sharing Portal Evaluation

Abstract

A knowledge management (KM) system plays a crucial role in every industry as well as in higher learning institutions. The purpose of this case study is to better understand the relationships between the knowledge seekers and expert’s feedback when evaluating, knowledge portals. One of the primary goals of this case study is to analyze the data collected from the database technology professionals (knowledge seekers), who access a series of database technology articles in the knowledge sharing portal to enhance their skills. This study also analyzes the data from the database technology experts, for validation, and performs the correlation between the evaluation results of knowledge providers and seekers. In addition, this paper tries to identify the correlation between the feedback data collected from knowledge seekers and providers. This study also describes an evaluation methodology involving both knowledge seekers and providers, with an emphasis on the key evaluation factors and supporting factors, as an effective approach to evaluate the knowledge sharing portal.