Knowledge Sharing and Service Delivery of Nepal

Abstract

Service delivery is the main issue in public sectors in many countries. The public sector or government entities deliver the public sector. Public service delivery has to be efficient and effective. To enhance public service delivery, the government of Nepal seeks to ensure that public complaints are managed effectively. In this regard, knowledge sharing is essential in attaining efficient and effective public services. Based on the literature review, this paper discusses existing knowledge sharing in Nepal. The main objectives are to identify the relationship between knowledge sharing and service delivery using qualitative and quantitative analysis. The study found that on use of ICT, a well-defined job, stakeholder’s participation, ICT infrastructure, and IT knowledge are significant for better knowledge sharing. Similarly, training is significant for working properly; training and working behavior, training, and good performance are significantly correlated to customer satisfaction. Thus, policymakers should consider those areas for better service delivery and customer satisfaction in the Nepalese public sector.