Abstract

PurposeThis study was developed in response to the need to develop age-friendly smart living environments due to the complex demands placed on society by the ageing of the population. This study aims to analyse the potential that knowledge visualisation offers collaborative decision-making applied to the development of a multiple criteria framework supporting knowledge management (KM) through knowledge collaboration (KC) and knowledge sharing (KS) in the context of regional innovation systems (RIS).Design/methodology/approachUsing a socio-technical approach, knowledgeable and experienced representatives of RIS innovation actors were brought together to develop a constructivist multiple criteria framework that integrates knowledge visualisation and collaborative decision-making techniques (i.e. cognitive mapping and system dynamics).FindingsThe study introduces a multiple criteria model supporting KM encompassing conditions and practices of RIS innovation actors facilitating and encouraging KC and KS. The potential for knowledge visualisation in collaborative decision-making is explored in great depth and illustrated in a case study setting.Practical implicationsThe panel members who participated in this study consider our methodological proposal to be extremely versatile and see great potential for further applications in RIS contexts.Originality/valueThe combined use of cognitive mapping and system dynamics according to the strategic options development and analysis (SODA) approach offers a holistic and well-informed perspective on the issue in question. The literature reports no prior work of this methodological combination in the same research context.

Highlights

  • To cope with the underlying complexity of the research context, the present study proposes a combination of knowledge visualisation and collaborative decision-making methods to explore the research questions at hand

  • Based on the constructivist approach and the combined use of visualisation and collaborative decisionmaking methods, the present study results contribute to an understanding of how Regional Innovation Systems (RIS) regional innovation actors can work together and manage knowledge effectively through knowledge collaboration (KC) and knowledge sharing (KS) to foster the emergence of ground-breaking ideas, concepts, and scenarios leading to adoptable innovative solutions and create the necessary conditions for their market uptake in building age-friendly smart living environments (SLEs)

  • This study adopted a subjective and idiosyncratic perspective, because the nature of the concepts was the outcome of human judgements, perceptions, and emotions that clearly depended on the specific research context

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Summary

INTRODUCTION

The key to dealing with the changes is successful innovation systems that enable the convergence of diverse technology solutions and service ideas from multiple sources to develop the most innovative initiatives (United Nations (UN), 2018). The research questions were investigated in the context of the Häme region’s RIS, targeting the building of age-friendly SLEs and fostering of KC and KS among regional innovation actors. These actors represent the Quadruple Helix (QH) innovation framework (Arnkil et al, 2010) and have different roles (i.e., from local authorities, research and business organisations, and public and private service providers in social welfare and healthcare to financers and associations of senior citizens or end users). The final section discusses contributions and limitations, and proposes the grounds for further research

RELATED LITERATURE
KNOWLEDGE VISUALISATION IN COLLABORATIVE DECISION MAKING
STRUCTURING A MULTIPLE CRITERIA FRAMEWORK
Pilot Study
Structuring a Visual Framework
Rethinking and Consolidating the Framework
Limitations
Findings
Analysis and Discussion
CONCLUSION

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