Abstract
The interest in KM in Jordan is retalively new, since about 2003. Many Jordanian institutions, including universities are working to understand issues related to this field in order to use KM and achieve excellence and competitiveness. This study tries to highlight some of the factors affecting KM utilization at universities, such as KM awareness and the exercising of its operations, because failure to utilize KM is often due to a lack of awareness, and incrrect exercise of its operations. This study aims at identifying the impact of the workers KM awareness at YU and ANU, and exercising its operations on KM utilization. Data was collected from workers at senior and middle management levels, using a questionnaire consisting of three sub-measures. Several conclusions have been reached, and it is expected that they will contribute to helping universities utilize the KM system successfully.
Published Version
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