Knowledge management technology: human-computer interaction &amp; cultural perspective on pattern of retrieval, organization, use, and sharing of information and knowledge

Tereza Raquel Merlo

doi:10.25161/kpm.1(1).05

Abstract

Knowledge management technology: human-computer interaction & cultural perspective on pattern of retrieval, organization, use, and sharing of information and knowledge

Highlights

It is unquestionable that computers have become a vital part of everyday life with a critical role in the way individuals and organizations interact
This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful Knowledge Management (KM) implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions
It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge and optimization of decision making and business performance

Summary

Introduction

It is unquestionable that computers have become a vital part of everyday life with a critical role in the way individuals and organizations interact. Tereza Raquel Merlo, Ph.D. in Business and Information Technology, Adjunct Professor at the University of North Texas, 3202 Picton Court, Leander, Texas, 78641, USA This relatively new process of information and knowledge management prompted by Information and Communication Technologies (ICT) advances started in the mid-1990s and has been attracting the attention of practitioners and researchers for its recognized relevance for the competitive advance of organizations in the marketplace (Lesser & Prusak, 2004). The authors defend that organizations can benefit from successful management of social capital for a consolidation of a “knowledge-rich” environment that supports and reinforces the importance of effective knowledge sharing and the development of trustworthy relationships through the analysis of technology-based, information-based, and culturebased perspectives

Knowledge Management and the intellectual capital process

Conclusion