Knowledge management practices in Indian industries – a comparative study

Abstract

Purpose – The purpose of this paper is to study Knowledge Management (KM) implementation in Indian manufacturing, IT and IT Enabled Services (ITES) and power generation and distribution companies. Various dimensions of KM, namely: process, leadership, culture, technology, and measurement are compared across the three industries to understand the differences in KM practices.Design/methodology/approach – Samples comprised 17 responses from ITES, 32 from manufacturing and eight from power generation and distribution organizations. Convenient sampling scheme was used. The paper reports the findings of the difference in KM practices with respect to the organizations' use of the above mentioned dimensions across the three industries.Findings – The raw mean score of various dimensions for ITES is the highest followed by manufacturing, and power generation and distribution on all except the leadership dimension. However, one way ANOVA results indicate that no significant difference is found for KM process, cultur...