Abstract

Global market for outsourcing of IT functions took off in late 1980s and for the last five years, global market for IT as well as IT Enabled Services has been growing steadily. IT functions include IS analysis, IS design, IS development, IS implementation and management of entire data centers. IT enabled service, also called Business Process Outsourcing, include functions like call centers, accounting, payroll, employee benefits, tax preparation, radiology analysis, films and cartoons production, and even research and development. Outsourcing location can be onshore, near shore, offshore or far shore. Outsourcing industry has been inventing itself in a myriad ways. This is a conceptual paper providing an outsourcing scope framework and also a model for selecting an outsourcing destination country.

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