Abstract
The question addressed in this paper is linked to the future of knowledge management. The problem is that we don’t know how knowledge resources will benefit the organization of the future. The purpose in this article is to give some tentative answers to knowledge management, organizational design and leadership issues in the global knowledge economy.
Highlights
The term “knowledge-based organizations” is used here to mean an organization that is “composed largely of specialists who direct and discipline their own performance through organized feedback from colleagues, customers, and headquarters” (Drucker, 1988, p. 3)
The main function of a manager in a knowledge-based organization is to coordinate the flow of information between experts, and to ensure efficiency in work processes targeted at customers, users, patients, etc. (Maciarello, 2014, p. 71)
Contextual confidence will enable the manager to ensure that the intended function of the system is implemented: that the organization’s primary tasks are coordinated and implemented with maximum efficiency, and that everyone’s capacity to perform is exploited to the full (Beer, 1995)
Summary
The term “knowledge-based organizations” is used here to mean an organization that is “composed largely of specialists who direct and discipline their own performance through organized feedback from colleagues, customers, and headquarters” (Drucker, 1988, p. 3). The main function of a manager in a knowledge-based organization is to coordinate the flow of information between experts, and to ensure efficiency in work processes targeted at customers, users, patients, etc. In Europe alone, these people comprise approximately seven million knowledge workers (Jemielniak, 2012; UNESCO, 2005) These are knowledge workers who value creative processes and who are result-oriented (Drucker, 1999a). There is much to suggest that it is the information structure, hereafter referred to as the infostructure, which will be a crucial factor in value creation. In order for the front line to be an important factor for value creation in an individual business, it is crucial that it is designed to identify and use signals and information that can be used for creativity, innovation and continuous quality improvement of the business’s products and services (Jemielniak, 2012).
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
