Knowledge Management for Excellence in Indian Public Sector

Abstract

Organizations can build a new kind of relationship with citizens, putting skills and resources directly at their disposal and enabling them to play a much greater role in public policy. They can also harness the “power of us” and pull people together to create public value in new ways if the knowledge is put to use in an effective manner (Baporikar, 2004). Knowledge creation, generation, and application are a continuous process. Although Knowledge Management (KM) has gained global attention, its adoption in public sector is still embryonic. Hence, it is vital for organizations to comprehend KM; so that KM strategy and organizational strategy can be well aligned. This is all the more important for public sector because the impact is not only high but directly affecting the common man. Based on in depth literature review and content analysis of secondary data this paper aims to develop comprehensive understanding of KM application in public sector. It also provides cases of Indian public sector organizations that by adoption of KM have excelled.