Knowledge management for business intelligence measurement in an e-business system

Abstract

Knowledge management (KM) can be defined as the set of activities involved in discovering, capturing, sharing and applying knowledge to enhance, and the strategic impact of knowledge. Business intelligence (BI) is the process of enhancing data into information and into knowledge, in the field of business. E-Business refers to any business that uses the internet and related technologies. This paper introduces the role of knowledge management, for BI providing the understanding of the application of KM with explaining the usefulness of knowledge sharing system for BI in the dynamic transformation of explicit knowledge and tacit knowledge in e-business system. Four indices and four metrics, applied innovatively for the first time in the field of e-business, provide capabilities for examining data with web usage analysis in an online store. Two techniques, the hierarchical ascendant classification (HAC) and the product classification algorithm (PCA) are applied with the aid of the aforementioned measures in this e-business system.