Abstract

Management research has often overlooked the role of knowledge and knowledge management (KM) in the analysis of organizations and their performance. Also, the literature on KM is short of empirical evidence on the likely interrelatedness of the KM processes. This investigation adopted a research model and used data from 38 Egyptian software firms to examine: (1) the relationship of the KM processes of knowledge acquisition, documentation, transfer, creation, and application to organizational performance, and (2) a number of relationships within the KM processes themselves. The results suggest that knowledge application influences organizational performance, knowledge acquisition and knowledge creation influence knowledge application, and knowledge acquisition and knowledge transfer influence knowledge creation. Although they provide a limited support to the research mode, the results signify the value of continued examination and enhancement of such a model.

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