Abstract
This paper investigates the reuse of knowledge using real-world data gathered by a large information technology firm for internal purposes. Researchers have proposed that one reason that knowledge management system users contribute knowledge is because they are ‘similar’ to others. This data allows analysis of that issue based on geographic and functional organisation units. Other researchers have suggested that organisations ‘probably’ use the number of times a document has been accessed (‘number of accesses’) as a quantitative measure in knowledge management systems. The data substantiates that claim and investigates the relationship between the number of authors and the number of times a document has been accessed. Finally, researchers have suggested that the primary reason for development of knowledge management systems is to improve productivity. This research investigates the extent to which knowledge contributions are related to relevance, leveraging knowledge and gains in productivity.
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