Knowledge Gaps Implementing Electronic Content Management in the Third Sector

Abstract

PURPOSE: This paper reports the challenges encountered and successfully overcome in designing and implementing a knowledge management (KM) system in a third sector organisation. In particular, it highlights the academic contribution to the implementation of Electronic Content Management (ECM) systems and exposes the gap between academic theory and practice. DESIGN/METHODOLOGY: The research adopts a case study and mixed methods approach following an exploratory sequential design in a third sector national sports organisation. FINDINGS: The findings highlight that a holistic academic approach is required for successful system implementation. The result is a co-created framework from both academics and practitioners that will facilitate the successful implementation of an ECM system in a third sector organisation. RESEARCH LIMITATIONS: The research was carried out in a single case study organisation and therefore caution should be taken in generalising the conclusions across multiple different contexts. PRACTICAL IMPLICATIONS: The outcome of the research offers a practical tool (the EKESNA system) and framework that will be of potential assistance in successful implementation of an ECM system. ORGINALITY/VALUE: The research builds upon academic theory that is applied to the design and implementation of KM systems. It extends current academic thinking through exploration of the approach taken to develop a more holistic implementation framework for ECM; detailing the relevance of social network analysis for stakeholder analysis, combined with the use of expertise profiling to aid the development of a corporate taxonomy for information structuring.