Knowledge base support for dynamic information system management

Abstract

Enterprise activities are governed by regulations and laws that are multiple, heterogeneous and not always easy to understand. The arising and/or the modification of these regulations and laws can cause a significant impact in the business context, especially in terms of enterprise information systems adaptation. Currently, there are many methodological and technological tools that facilitate the application of regulations and procedures, but they are not integrated enough to ensure a complete problem management. Therefore, they are not sufficient to support organizations and companies in the management of their business processes. In this paper we propose a methodological and technological solution, able to model, manage, execute and monitor business processes of complex domains. The system allows both the design of an information system and its prototyping as a web application, by the extension of an appropriately selected Business Process Management suite. During both the design and the usage phases of the prototyped information system, it is possible to interface with a knowledge base that contains information about regulations and aspects that characterize the enterprise (organizational chart, tasks, etc.).