Knowledge Acquisition and Administrative Employee Performance in Nigerian Universities

Christopher Akpotu,Eebah Dumka Lebari

doi:10.5539/jms.v4n4p116

Abstract

This paper examined the relationship between knowledge acquisition practices and performance of administrative employees in tertiary educational institutions in South-South Nigeria. The study had relied on a structured survey instrument adapted from existing literature and code named KAAEP-Q to obtain required data on the investigated phenomenon. This was served on the sample subjects that were selected through a random sampling exercise. The result from the analysed data showed a significant relationship between knowledge acquisition and administrative employee performance in the studied institutions. It was found that the knowledge acquisition influence the functional capability of administrative employees in higher educational institutions and knowledge acquisition has a high predictive capability for administrative employee performance (R = .736).

Highlights

The increased level of demand for quality service delivery has triggered concern for improved employee performance
This paper examined the relationship between knowledge acquisition practices and performance of administrative employees in tertiary educational institutions in South-South Nigeria
The general purpose of this study is to examine the influence of knowledge acquisition practices and administrative employee performance the objectives aimed areas follows:

Summary

Introduction

The increased level of demand for quality service delivery has triggered concern for improved employee performance. The implication is there is a dare challenge for further assertion of workplace action either strategic or tactical that will engender improved employee performance for contemporary customer expectation. In line with this position, Prusak (1996) had earlier argued that the only thing that gives organization a competitive edge and sustainability in what it knows, how it uses what it knows and how first it can know something new. The Nigerian tertiary educational sector with the imposing challenge of quality service delivery due to increase proliferation of universities admission seeking candidates require a quality workforce that has the know-how and the willingness to know something for optimal and improved performance. Wellington (2007) observed that there is poor capacity to serve while there is increased demand for quality service by those to be served and this is a function of poor attitude to enhancing knowledge capacity of the human resource that are structurally positioned to undertake assigned tasks

Objectives

Methods

Conclusion