Klasifikasi Sentiment Ulasan Aplikasi Sausage Man Menggunakan VADER Lexicon dan Naïve Bayes Classifier

Abstract

Battle Royale games are games that mix adventure and survival elements with last man standing game modes. One of the most popular battle royale games is the Sausage Man game. The number of complaints such as bugs, cheaters, and FPS which continues to decrease makes the game annoying. The solution is that developers must improve and improve game security so that users feel comfortable playing the game. There are many opinions or reviews from users regarding problems in the game, sentiment analysis will be carried out on the Sausage Man application review data on the Google play store as a process to produce categorization of opinions through reviews. The purpose of the researcher is to carry out a sentiment analysis to see positive, neutral or negative opinions from Sausage Man game users. The stages carried out in this study were data collection using web scraping, data labeling, text preprocessing, document weighting, classification, and evaluation. The results of data labeling using the VADER Lexicon obtained 1089 reviews (36.3%) for positive sentiment, 912 reviews for neutral sentiment (30.4%), and 999 reviews for negative sentiment (33.3%). Classification using the Naïve Bayes Classifier. Evaluation using the Confusion Matrix by dividing 90% training data and 10% test data produces an accuracy of 75%, 79% precision, and 75% recall. For the division of 80% training data 20% of the test data produces an accuracy of 73%, 76% precision and 73% recall. Positive sentences are found more often, but the accuracy is still below 80%.