KIOSQO: A Self-Service Student Records Management Kiosk

Abstract

An interactive kiosk is designed to provide ease of accessibility in servicing student academic records. This will serve as an efficient and accurate information management and quality assistance in grade inquiry and TOR request for the students and alumni. It reduces the queues in the retrieval of student/alumni records and aims to cater faster processing of documents requested by the students/alumni from the Registrar’s Office such as copy of grades, checklist and Transcript of Records. This will be beneficial significantly to the Students and Alumni, Academic Head, Registrar, Staff, and Faculty. The self-service kiosk plays an important role in providing a quality service for the users with the following advantages: frees up human staff, reduces customer wait times, eliminates line-ups, shortens transaction times, expand service capacity, increases number of transactions, creates new service channels and service offerings, and increases efficiency and productivity. This project will be a great help in processing T.O.R. request for employment, since the students and alumni will no longer need to follow long queues in the Registrar’s office, given that the kiosk will be available anytime. This will also make the process paperless and intuitive by having the students update their personal information in the kiosk, thus saving resources on ink and paper, and also reducing unnecessary erasures due to human error in filling out form.