Information Capability in Basque Country Quality Award Winners

Abstract

Given the global environment that companies have to compete in nowadays, changes are so frequent that companies have to adopt a proactive attitude by trying to anticipate those changes. Using quality information while making decisions has become a critical factor for success, and nobody disputes the importance of having this quality information, which comes from the efficient use and management of information. Companies that have such quality information will have a competitive advantage and improve their results. Under the RBV theory, this efficient use and management of information could be considered a capability of a company. The aim of this paper is to explore the degree to which certain companies have developed this information capability. We focused the study on companies committed to Total Quality Management models because, due to the nature of these information intensive models, such companies can be expected to have developed information capability. The findings confirm this fact, although there are still opportunities for improvement.