Khảo sát đánh giá hiện trạng sử dụng tiếng anh của các nhà cung cấp dịch vụ du lịch trong thị trấn Dương Đông, Phú Quốc, Kiên Giang

Abstract

This research was conducted out to evaluate the status of using English of the local travel service providers in Duong Dong town, Phu Quoc Island, Kien Giang province by directly interviewing 120 local travel service providers including the local food providers, the local shopping providers, the local transportation providers and foreign tourists within 5 days from 25 to 29 January 2016. The result showed that the current ability of using English of the local travel service providers was quite low: only 74,2% of the food service providers, 53,3% of shopping providers and 20% of transporters used to participate in English courses. The percentage of people who had English certificates was was low, with only 4,6% of the food service providers who used to live in English speaking countries and 9,1% of taxi drivers having certificates of level A in English (Vietnamese standards evaluation system). Local providers’ ability to communicate in English was not high and not equal between groups. The highest percent was found in the food service providers, namely 56.7%. While the transporters demonstrated the lowest ability (only 23%) to use English, they were thought the friendliest ones by the foreigners.