Key Problems of Customers in the Era of COVID-19 Pandemic – Insurance Market Diagnosis

Abstract

The article aims at presenting selected issues related to customers’ problems which have become apparent in the era of COVID-19 pandemic. The authors seek to answer the question about the way the pandemic situation has influenced the scope of insurance coverage offered by insurance undertakings. Accordingly, they pay particular attention to the attempts made by insurers to expand insurance coverage by introducing pandemic-related provisions into the GTC. The analysis focuses on types of insurance that relate to risks which are of vital importance during the pandemic and to the restrictions introduced as a result thereof (travel insurance, life insurance and BI insurance). As the research covers the current situation, the article is a preliminary diagnosis indicating problems which ought to be thoroughly examined in the future