Abstract
Batu Ampar Terminal Balikpapan is the only type A passenger terminal in Balikpapan City. The purpose of this study is to determine the operational performance of the terminal at this time and also to determine the level of service in the terminal. The results of this study indicate that for FIFO queue discipline analysis on AKDP and AKAP bus lines, it is known that ρ <1 means that there is currently no queue in the terminal. For the analysis of terminal facilities it is known that there are still some terminal facilities that are not yet available from the main facilities and supporting facilities, therefore the need for additional facilities in order to meet the standard of passenger terminal type A. In the next 15 years analysis for traffic intensity value is approaching 1 which means in the future will cause the queue in the terminal, so it is necessary for the improvement of terminal performance. For the service performance with IPA method there are 35 variables that there are 7 variables that enter in quadrant I. In the next step to do analysis to know the priority of handling by using QFD method.
Highlights
Pertumbuhan suatu kota, akan menyebabkan timbulnya pergerakan baik orang maupun barang
The results of this study indicate that for FIFO queue discipline analysis on AKDP and AKAP bus lines, it is known that ρ
Dengan memperbanyak atau menambahkan jumlah toilet pada tiap lantai maka pengunjung tidak akan lagi antri hanya untuk sekadar membuang air kecil pada saat kondisi di terminal lagi ramai
Summary
Pertumbuhan suatu kota, akan menyebabkan timbulnya pergerakan baik orang maupun barang. Diperlukan sarana dan prasarana transportasi yang memadai [1]. Kebutuhan angkutan umum sangat diperlukan di wilayah perkotaan, hal ini disebabkan penduduk di wilayah perkotaan umumnya sangat padat, sehingga mempunyai mobilitas hidup yang tinggi dalam kegiatannya sehari-hari [3]. Sesuai dengan fungsi terminal yang berperan dalam menunjang tersedianya jasa transportasi yang sesuai dengan tingkat kebutuhan, maka keberadaan terminal perlu direncanakan dengan baik agar dapat mengefektifkan dan mengoptimalkan kinerja dari terminal [6]. Terminal Batu Ampar merupakan satusatunya terminal tipe A di Balikpapan yang diharapkan dapat memenuhi kebutuhan angkutan umum masyarakat Balikpapan dan sekitarnya, namun dalam kenyataannya masih jauh dari harapan. Oleh karena itu perlu dilakukan kajian tentang kinerja Terminal Bus Batu Ampar Balikpapan sehingga kriteria terminal sebagai simpul transportasi yang nyaman dan aman bagi pengguna jasa atau user dapat terwujud.
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