Abstract
ABSTRACT Data automation technology presents formidable challenges and tremendous opportunities for managers of human service agencies. By the time decision makers commit funds to develop practice management software they have already selected one of three development paradigms postulated in this article. When decision makers reflexively select one of these, the “Contractor-Paradigm” without considering other development paradigms, they may be laying the groundwork for outcomes that are not necessarily utilitarian for the intended software users or cost effective for the organization. The author advocates for the “User-Consultant” paradigm because of distinct advantages it offers over other development models. Examples of software development projects in different human service agencies will illustrate key points, it is difficult to achieve the benefits of this paradigm without addressing systemic obstacles that prevent its use. Decision makers in smaller organizations can generally utilize this paradigm ...
Published Version
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