JOB SATISFACTION OF ADMINISTRATIVE STAFF IN VIETNAMESE PUBLIC TECHNOLOGY UNIVERSITY

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Job satisfaction of employees has been attracted to many researchers nowadays in general and in Vietnam in specific. Past researches on job satisfaction in Vietnam includes Dung (2005); Toan (2009); Anh (2010), Thuy (2011), and Ngoc (2013). However, there was not many research study on the job satisfaction of administrative staff at public university, especially in Vietnam. This research is to provide an in-depth of job satisfaction of administrative staff in Vietnamese public technology university and identifies the factors influencing on their job satisfaction. Both quantitative and qualitative research applied in this study. Findings of this research show that the job satisfaction of administrative staff is quite high in the public university in Vietnam. 7 factors influence including “Reward and discipline”, “Income “, “Supervisor”, “Colleagues”, “Working environment”, “Job characteristics”, and “Benefits and welfare” on job satisfaction at these universities. Among these factors, “Working environment” has the strongest positive impact and the “Benefits and welfare” has the lowest positive impact on the job satisfaction of administrative staff at the public university. Some alternative solutions on improving the working environment, supervisor’s feedback, fair payment system and training provided to administrative staff are suggested. Thanks to these solutions, the job satisfaction of administrative staff will be strengthened and the public universities will retain the engagement of their administrative staff.