Abstract
Nurses working in private and public sector hospitals and other health‐care facilities around the world play a critical role in ensuring patient safety and quality of service. Therefore, it is essential to understand the challenges they face on the job that may contribute to dissatisfaction and hamper performance. A study of 129 registered nurses in Pakistan investigated the impact of workplace incivility on job satisfaction and found that a climate of informality significantly buffered the negative effect of workplace incivility on job satisfaction among nurses. Working with these findings, health‐care managers can make the case for policies to foster an informal and supportive working climate that will not only contribute to employees’ job satisfaction, but also improve the quality of the service they deliver to their patients.
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