Abstract
IT service continuity is an area of IT-related risk that is assuming higher profile with the current concerns with corporate governance and IT governance. We present a model for IT service continuity that is compatible with IT governance thinking. The IT service continuity model uses performance measures in assessing the context, planning and outcomes of continuity management. The results of a survey of continuity preparedness in Australian government bodies are then described and used to test the model. Improvements to research instruments are suggested.
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