Automating the delivery of IT Service Continuity Management through cloud service orchestration

Abstract

IT Service Continuity Management (ITSCM) delivers the recovery of IT services in the event of a disaster. ITSCM is widely perceived as an expensive challenge for enterprise-class IT operations. Cloud computing offers a model for dynamic, scalable infrastructure resource allocation on a pay-per-use basis. These attributes promise to bring cost-efficiency to ITSCM invocation and operation processes that only in the rare event of a rehearsal or an actual disaster need to allocate infrastructure resources. We propose to use the Web Service Business Process Execution Language (BPEL) in combination with Virtual Appliances to implement standardized, testable and executable ITSCM processes. The suggested solution is described and evaluated against collected data from manual recovery processes.