Role of Information Technology Infrastructure Library in Data Warehouses

Soomro Soomro

doi:10.3844/ajassp.2011.1384.1387

Abstract

Problem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study introduces ITIL and DW, along with DW concepts and challenges and will review how to map ITIL with DW. Conclusion: This study identified that ITIL will play vital role when and where used in Data warehouses, specifically in the form of availablilty management; IT service continuity management; capacity management; financial management; and service level management.

Highlights

The Information Technology Infrastructure Library (ITIL) is a framework developed by the UK’s Office of Government Commerce (OGC)
Management and control component users, training business users, managing the technical infrastructure, information delivery management, tuning for database performance and service level agreement. This highlights the need to use some best practises to implement a Data Warehouse system. Both Capability Maturity Model Integration (CMMI) and ITIL could be Following are the common questions before building a Data Warehouse: applied to a data warehouse organization for process improvement (Sen et al, 2011; Darmawan et al, 2009)
Today's business environment is totally depends on Information Technology (IT) and IT environment is becoming more and more complex it was previously, because of rapid rate of change and cost

Summary

Introduction

The Information Technology Infrastructure Library (ITIL) is a framework developed by the UK’s Office of Government Commerce (OGC). Development Processes can include business requirements analysis, data design, architecture design, data mapping, ETL (Extraction, Transformation and improve customer Satisfaction and Service Quality of an enterprise (Potgieter et al, 2004). Other operations tasks in a DWP provide customer service/support consistently in a timely manner to the end users by supplying high quality and valuable data.

Results

Conclusion