It's a circular argument: Examining how a novel configuration impacts information flow in submarine control rooms

Abstract

The continuing advancement of technology means that sociotechnical systems are primed for revolutionary changes to ways of working that can increase capability. It is critical to consider the unintended impact technology can have on human operators particularly regarding information flow and interactions within teams. Previous research revealed that the co-location of operator's dependent on each other for task relevant information can optimise information flow previously constrained by engineering considerations. The current work compared a novel circular configuration to that of a contemporary submarine control room. In the circular configuration, consoles faced inwards, permitting eye contact between operators, and three large screen displays were introduced to provide all operators with the same information. Ten teams participated in low and high demand dived tracking scenarios in a simulated submarine control room. All communications between operators were recorded in order to generate social, information, and task networks. These were statistically compared to networks generated from a baseline study of contemporary operation. Overall, the volume of verbal communications significantly reduced, information exchange was more structured, and the volume of tasks completed by operators significantly increased when operating in an inward facing circle configuration. The current work provides support for a data driven evidence-based approach to design that is information centric but endorsed by the end user to optimise performance and increase productivity. Implications of the work and future research ideas are discussed.