Abstract
The research undertaken within a Greek IT organisation specialising in service provisioning to the Greek banking sector discusses the various aspects of a number of identified environment factors within five distinct IT projects which affect the requirements analysis phase. Project Management (PMBOK® Guide 4th ed.), IT Service Management (ITIL® v3) and Business Analysis (BABOK® Guide 2.0) framework practices applied to the various IT projects are highlighted in regard to improved activity execution. Project issue management, stakeholder management, time management, resources management, communication management and risk management aspects are presented. These are then linked to the identified environment factors so as to indicate the adaptability of an IT support team to changing environment factors in IT project environments and how the fulfilment of these factors can significantly contribute to effective requirements analysis and enhance the requirements management cycle.
Highlights
International transaction systems have grown rapidly in the past decade, servicing more efficiently an ever growing number of debit and credit card holders throughout the world
A full cycle of requirements analysis has been described whereby requirements identification, categorisation and prioritisation processes combined with best practice in Project Management according to PMBOK®, IT Service Management according to ITIL® and Business Analysis according to BABOK® can be instrumental towards successful requirements analysis
The Terminal Management System (TMS) deployment project was a success in project management, service management and requirements analysis terms but this does not necessarily mean that outsourcing is an option for any client of any size
Summary
International transaction systems have grown rapidly in the past decade, servicing more efficiently an ever growing number of debit and credit card holders throughout the world. The Greek banking sector having sustained for many years the POS market, has reached a high maturity level. This has enabled banking institutions to set a vision in terms of acquiring new technologies such as POS devices with embedded GPRS or Wi-Fi capabilities. Requirements analysis is of significant importance in IT projects undertaken to support the POS management system environments that are currently installed at various banking institutions within Greece. It is the primary aim of this paper to investigate and identify the project environment factors that affect the requirements analysis phase in the Greek banking sector, through a series of five IT projects with distinct characteristics each, carried out by a POS management systems Support Team acting as part of Printec Group’s Software R & D Division
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