“It Became No Man’s Land”: The Burden of Moderating Online Harassment in Newswork

Abstract

ABSTRACT Online harassment against media workers has been on the rise, prompting academic and international organizations to call for comprehensive measures that could protect journalists from intimidation and threats on social media platforms. Despite these efforts, research shows little success in curbing the issue of hostility towards media professionals. With this article, we aim to explore journalists’ perceptions regarding online harassment and the responsibility that they attribute to the media organizations they work for, as well as digital platforms for allowing violence to spread online. Our study is based on ethnographic fieldwork conducted in two Chilean newsrooms, including interviews with media professionals responsible for moderating hate. This article discusses the experiences of reporters who have faced online threats and attacks while reporting the news. Our findings show that digital platforms have provided new opportunities for violent behavior against journalists. More remarkably, some journalists are worried that their media organizations might prefer to benefit from the increased engagement and metrics that come with such aggressive actions. Our findings shed light on the challenges journalists face in the digital age and the need for more significant protection measures.