Abstract
Drawing the results from a questionnaire conducted in Taiwan, this paper discusses the experiences of manufacturing industries in ISO 9000. The empirical results indicate that the pursuit for ISO helps Taiwanese manufacturing corporations gain benefits in quality improvement, more flexibility and on time delivery, cost reduction, and more product flexibility to meet market demand. The effects of motivation and implementing process on manufacturing performance are statistically significant. Internal communication and coordination, documentation, implementation through auditing, the use of management information system, internal incentives lead to quality improvement with the passage of time. Internal communication and coordination leads to more flexibility and on time delivery. Implementing ISO with internal incentive and previous quality activities experiences lead to cost reduction. These empirical results show that implementing ISO 9000 with TQM spirits of continuous improvement, company wide participation, and the use of scientific tools could result in significant manufacturing performance.
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