Is there a Need for “Open Service Innovation” Term: A Scientometrics Analysis of Open Service Innovation Research Domain

Abstract

Science by definition builds on previous knowledge and therefore the main goal of this study is to systematically evaluate the history and current status of the open service innovation (OSI) research by utilizing popularity-based and impact based scientometrics methods. The results grounded on ISI Web of Science (WoS), Scopus and Google Scholar data sources reveals that OSI research domain is still infancy and so far there are only handful authors and publications which have embraced the OSI term. However, the number of publications and authors focusing on open innovation (OI) in conjointly with services or service innovation (SI) is much greater. Albeit, there is a latent potential for OSI studies, but a need for a new OSI term remains questionable especially when interest towards OI and SI have recently leveled. A clear differences between WoS, Scopus and Google Scholar as a data source was identified. Therefore, the further studies focusing on innovation management execute triangulation in data source selection.