Abstract
Recently, there has been an increased focus on the service sector as a source for economic growth and development. This is particularly true in the knowledge-based services where the need for innovative service offerings in the global market continues to grow. The open innovation model is one which has been gaining in popularity as the technology continues to improve the ability for global collaborations and partnerships. Currently, little is understood of innovation in the services, and in particular open service innovation. This paper presents an extension of existing models of open innovation focusing on innovation sources and diffusion of open service innovation. Particular attention is paid to the potential barriers to open service innovation in order to demonstrate the additional complexities in managing open service innovations in comparison to their physical good counterparts. The conceptual model provides insight into areas for future research at the individual, meso-, and macro-levels to better understand the factors that influence open services innovation, situations in which open innovation is most practical, and intricacies necessary to support open innovation in services.
Highlights
Many firms, in developed countries, are looking to the service sector for growth in the ever increasingly competitive global environment
For service organizations in particular, the existing gap between the perceived importance of innovation and the ability to carry out an assessment of the organization’s knowledge capabilities is a critical area for improving a firm’s competitive advantage (Ganz et al, 2012; Kohler et al, 2013). Such issues are further compounded when we consider the domain of open service innovation, where there is a significant lack of tools or frameworks, a challenge that this paper attempts to help address
Our primary interest was in open service innovation, the differences that seem to obtain between open innovation in services and open product innovation
Summary
In developed countries, are looking to the service sector for growth in the ever increasingly competitive global environment. For service organizations in particular, the existing gap between the perceived importance of innovation and the ability to carry out an assessment of the organization’s knowledge capabilities is a critical area for improving a firm’s competitive advantage (Ganz et al, 2012; Kohler et al, 2013). Such issues are further compounded when we consider the domain of open service innovation, where there is a significant lack of tools or frameworks, a challenge that this paper attempts to help address. We present our vision of future development and research challenges in the area of open service innovation
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