Is jargon deterrent to effective communication in dental practice? the budding dentists' outlook

Abstract

Background: Patient–professional communication is a fundamental skill of medical practice. Health-care professionals have to be aware of their own communication practices and need to undergo periodic appraisal of the same. Overzealous and unrepressed use of jargon hinders effective communication between the doctors and patients, leading to a series of misunderstanding. The aim of the study was to assess the use of jargon and its acceptance in clinical history taking among dental students and interns in a dental teaching hospital of Bhubaneswar, Odisha, India. Materials and Methods: A cross-sectional questionnaire-based survey was carried out, consisting of 16 questions on BDS 3rd-year, 4th-year dental students and dental interns. Both descriptive and inferential statistics were computed. Differences between groups were examined using Chi-square test. The level of statistical significance was set at P ≤ 0.05. Results: Two hundred and sixty-seven individuals participated in the present survey, representing an overall response rate of 92.4%. Nearly, 78.9%, 89.6%, and 78% of BDS 3rd-year, 4th-year, and dental interns, respectively, used jargon in case history taking. Almost 61.6% of dental interns admitted that they always used jargon and 22% admitted that they used jargon only when there was a lack of time. Conclusion: This study showed widespread use of jargon/abbreviations in case history taking among the respondents. More medical/dental schools, residency programs, and continuing education programs for practicing physicians need to include training in clinical communication skills to enhance health outcomes.